Privacy Policy

When you create an account or place an order, we collect the details needed to fulfil it: your name, email address, phone number, and delivery address.

If you shop as a guest, a cookie keeps track of your bag so it is still there when you return. We also keep a record of your orders and any product reviews you submit.

Your information is used to process and deliver orders, manage your account, respond to enquiries, and — only if you subscribe — send occasional emails about new releases and private editions.

We do not sell or rent your personal data to anyone.

We use a small number of essential cookies: one to keep you signed in and one to remember your shopping bag. We do not use third-party advertising or tracking cookies.

Passwords are stored securely hashed and are never visible to us. Order records are kept for as long as required for accounting and warranty purposes.

You can ask us to delete your account and associated personal data at any time by emailing hello@muqaad.com.

You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Write to hello@muqaad.com and we will respond within 30 days.